Reputation topics in Business

The brand represents the promise a company makes to its stakeholders - reputation shows the degree to which the company fulfils the promise.

The "Chief Reputation Officer" is the most senior reputation officer of a company. According to the importance of the topic, this position belongs at executive level.

ESG (Environmental, Social, Governance) criteria have a clear goal: to capture corporate values beyond financial key figures. And how does your company perform in the ESG criteria?

The perception of (potential) investors and shareholders can have a decisive influence on the share price and attractiveness for investors.

Some reputation-relevant topics are controlled by marketing, but by no means all. Nevertheless, the largest communication budgets are usually available in marketing - not always justifiably so from a reputation point of view.

Your reputation on the internet is important and should be monitored and managed. Last but not least, your "digital reputation" also influences your most important stakeholders.

What works? Efficiency in communication remains an elusive topic. Reputation management establishes the link between reputation issues, drivers and behaviour, thus enabling communication issues to be managed with a view to effectiveness. 

The CEO has a major influence on the reputation of the company and acts as a reputation multiplier.

How companies behave as "corporate citizens" has a very large influence on the overall corporate reputation. Knowing your own perception is fundamental to effective reputation management.

Financial results and forecasts are important reputation drivers. A reputation measurement shows what else is important to your financial community.

Critical corporate issues - which are often under social or political influence - should be systematically monitored and managed from a reputational perspective.

Paid, Owned, Earned Media and direct contacts: A professional reputation management takes into account the different reputation impact of the different touchpoints.

Stakeholder-oriented communication is the be-all and end-all of successful public relations work. A reputation measurement among the relevant stakeholders offers an ideal starting point.

Customers make purchasing decisions not only on the basis of offers, prices and sales tactics. They want to know what your company stands for: who you are is more important than what you sell!

A reputation measurement shows which contents have a particularly large influence on the company's reputation.

A perfectly managed customer experience or customer journey can only be measured by one standard: the reputation profile of the company.

A company also has a certain perception as an employer. For effective HR communication it is essential to know the reputation of your company.

Not only do offer and price influence the probability of purchase, the entire reputation does. Make use of these insights.

Living and working in the 21st century - the megatrend "New Work" presents employers with completely new challenges. Use your reputation management to correctly assess the expectations of the "New Work" generations.

"Purpose" - the corporate reason to be and function in society - is omnipresent today. And indeed, the purpose is a key driver of corporate reputation and can be navigated accordingly.

Your most important stakeholders are the ones who determine whether your business strategy works. That's why we put your stakeholders at the centre of our reputation management programs.

A central office for reputation management, as many reputation-related issues are controlled by corporate communications.

Your positioning in the employer market determines the satisfaction of your employees and your success in the "war for talents". A reputation measurement clearly shows you the expectations of these stakeholders.

While the image of a company is volatile and subject to constant change, reputation is designed for long-term value enhancement.

When a company is hit by a crisis, a good reputation pays off twice: The company is more likely to successfully overcome the crisis and it will recover more quickly.

The Net Promoter Score is a simple and popular metric for measuring customer satisfaction. Like reputation, NPS is related to business success. In contrast to NPS, a reputation measurement can be ideally used to work on the desired dimensions in a targeted manner.

The most sustainable solution for dealing with reputational risks lies in comprehensive reputation management. If all drivers of reputation are managed, individual risks can be better cushioned. 

Do you know what expectations potential employees have of your company? A reputation measurement shows what is important in the "war for talents" besides salary and development opportunities.